TERMS OF SERVICE for PRIVATE COMMISSIONS

1 - General Terms

• Prices are subject to change based on demand.

• I have the right to reject any order for any reason.

• For my protection and yours, all communications about commissions will be done over email so that there is a written record.

2 - Payment

3 - Process and Delivery

• The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, and the volume of other work.

• Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. Depending on where you live, we can arrange to print your artwork for an additional fee. Just ask :)

4 - Revisions

• You get 3 rounds of changes on the commissioned piece included in the price.

• A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage of $25/hour.

• If your references/descriptions are unclear to start with changes will come at an extra charge.

5 - Copyright & Usage

I, Hannah Stein, (the artist):

• I reserve the right to cancel and refund the order at any time for any reason.

• I retain all copyrights over the commissioned artwork.

• I will NOT claim the intellectual property (IP) of the commissioned artwork.

• I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

• I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

• You may upload the commissioned artwork on any website and social channels.

• You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)

• You may NOT alter the commissioned artwork without my (the artist's) consent.

• You retain the rights to your intellectual property (IP).

• You may NOT use the commissioned artwork for commercial purposes.

• You may NOT use the commissioned artwork to generate AI art or NFTs.

The following is considered copyright infringement:​

• Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

• Claiming the artwork as your own

• Altering the artwork without my consent

In some cases, the commercial rights to the image may be purchased.

6 - Cancellation & Refund Policy

• The buyer is not allowed a refund once I started working on the commission.

• If for any reason I am unable to start your commission you will receive a full refund.

• If you cancel your order before I started it, you can get a full refund.

• If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.

• If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

What do you get?

• 3 Initial Rough Sketches that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more Roughs)

• Refined Sketch and/or final sketches that you must accept before I continue the work.

• Insight and involvement in each step of production with chances to revise at each step.

• Full-resolution file of final drawing (600 dpi at agreed upon dimensions) and a smaller version for internet upload. Final file formats are usually PNG.